Our Story + Commitment to HVAC/R
FieryChill is committed to bringing all of the resources of the HVAC industry including charts, tutorials, discussions and the tools, components, replacement parts that make systems work, in one easy-to-use web site. For the products we sell, we want nothing but to give 5 star customer service which includes the best prices, lightning fast shipping, prompt response to queries, and policies that put our customers first.
FieryChill was started in June of 2009 as a project that spawned out of and idea to create a resource-rich web site for the HVAC industry. This turned into the creation of an eCommerce site as the backbone of the ultimate resource library. Since the creation of an eCommerce site involves more than just static pages with information, the resource library is taking a back seat while the catalog is built out. Our plans are to build out the resource library once we are an established eCommerce solution for contractors, do-it-yourselfers, service engineers, technicians, etc.
100% Satisfaction Guarantee
As stated above, we want to give nothing but the best customer service in the industry. To help us do that, we offer a 100% satisfaction guarantee. If you're not completely satisfied with your order within 30 days, we will refund you the price of the item once we receive it back.
Security With Up To 256-bit Encryption
We want to provide you with the confidence you need to securely place an order online with no risks to your identity. We go to extreme measures to ensure that any data you enter through FieryChill is transmitted completely encrypted, securing any sensitive data such as credit card numbers and contact information spammers thrive on.
Shipping Quickly, Accurately, Cheaply
We offer same day shipping on most of our products, however certain circumstances may prevent us from shipping items on the same day the order is placed and this can extend any given number of days depending on the circumstance (back order, extended processing, weather delays). Make sure you get the order to us before 12PM Eastern Time to increase your chance of the order shipping the very same day. It's always best to give us a call if you need an item right away.
Since our business involves shipping items anywhere in the entire world, we are doing our best to charge as little as possible to ship items to you. We are not out to make money off of huge shipping fees. We do not charge a handling fee, are looking into flat rate and free shipping and are taking steps to reduce shipping costs as much as we possibly can.
After you place your order and we process it, you will receive a shipment confirmation email that contains a tracking number for you to conveniently see where your package is and when it is scheduled for delivery.